Refund policy

As our monthly subscriptions are prepaid and posted via physical untracked mail by our local Australia Post service, we apologise that we are unable to permit returns or refunds for change of mind once paid/the order has been placed.

However if your item arrives damaged you may contact us for a replacement. To start a replacement for damaged products, you may contact us at goodoldmail.au@gmail.com. Please note that we require at least 2 to 3 images of the front, back and side view of the envelope/contents of the posted item attached to your email (requesting replacement) to demonstrate the extent of the damage during transit. Please note that minor scratches, a small dog ear or slight bending of the contents do not qualify as a damaged item; we reserve all rights to deny an item to be not reasonably considered damaged and to deny a resulting replacement as we deem fit.

You can always contact us for any questions at goodoldmail.au@gmail.com. 

Damages or issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns or give refunds on sale items or gift subscriptions.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please return your package to the following address:

GOOD OLD MAIL

P.O.Box 181, Bellbowrie QLD 4070, Australia

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goodoldmail.au@gmail.com.